Tech Support
I don't want the course technology to get in the way of your learning! If you have any questions about how this course works on Canvas, don't hesitate to contact me. I can usually help or point you in the right direction.
You can also take advantage of the following free resources for tech support, all of which provide immediate assistance for a wide range of problems and questions:
Cabrillo Canvas Helpdesk
- Available Monday-Friday, 8am-5pm
- Email: tlc@cabrillo.edu
- Phone: 831-479-5030
- TLC Website Links to an external site. and Student Guide Links to an external site.
Canvas Hotline
- Available anytime after 5pm and on weekends!
- Phone: 1-877-982-1780
- Click the "Help" icon on the left-menu for a variety of options
More Tech Support
- Computer Technology Center (CTC) Links to an external site. in Aptos and Watsonville
- Library Links to an external site. in Aptos
- The HUB Links to an external site. in Aptos
- The Integrated Learning Center (ILC) Links to an external site. in Watsonville
When an issue comes up, it can help to include the following information:
-
Operating System
For example: Mac Mojave (10.14.2) or Windows 10, etc. -
Browser
Chrome, Firefox, Safari, IE or Edge -
Browser version
Chrome v79 or IEv11
Use What is my Browser Links to an external site. to find out which version you are using! -
Screenshots can be most helpful
- Mac (Cmd+Shift+5 or Cmd+Shift+4)
How to take a screenshot on your Mac Links to an external site. - Windows (Press Alt+PrntScrn button)
or using Snipping Tool
How to Take Screenshots in Windows 10 Links to an external site.
- Mac (Cmd+Shift+5 or Cmd+Shift+4)
Page adapted from "Getting Started" by Cabrillo College Library Links to an external site., licensed under CC BY 4.0 Links to an external site.
Image: "wocintech (microsoft) - 30 Links to an external site." by WOCinTech Chat Links to an external site. is licensed under CC BY 2.0 Links to an external site.
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